Privacy policy.
At Goncalves, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
Information You Provide to Us
When you use our website and services, you may provide personal information such as your name, address, phone number, email, billing and shipping details, payment confirmation, or account information if you choose to create one. You may also share details when contacting our customer support team. Some features of our site require this information to function properly, and while you may choose not to provide it, doing so may limit your ability to access certain services.
Information We Collect Automatically
We also automatically collect information about how you interact with our site, known as usage data. This may include device and browser information, your IP address, and details about how you navigate our website. To collect this data, we use cookies and similar technologies like pixels and web beacons, which help us improve the site, remember your preferences, and better understand visitor behavior.
Information from Third Parties
In addition to the information you provide directly or that we collect automatically, we may also receive information about you from third parties. For example, service providers like Squarespace help us power and support our site, payment processors handle your payment details to fulfill orders, and advertising partners may help us deliver promotions that are relevant to you. Any information we obtain from these partners is handled in line with this Privacy Policy.
How We Use Your Information
We use the information we collect to provide and improve our products and services. This includes processing payments, fulfilling orders, handling returns, arranging shipping, and maintaining your account. We also use it to communicate with you about purchases, send updates and promotions, improve customer support, and protect against fraud or other malicious activity. Additionally, we may use your information for marketing and advertising to show you products or offers that may interest you.
Cookies
Like many websites, we rely on cookies to operate our store effectively. Cookies allow us to run analytics, optimize site performance, and improve your shopping experience by remembering your preferences. While you can choose to block or delete cookies through your browser, please be aware that doing so may negatively affect your experience and limit the functionality of some features.
How We Share Information
We may share personal information with trusted vendors, service providers, and business partners who perform services on our behalf, such as payment processing, shipping, or analytics. We may also share information with advertising partners for marketing purposes, as well as with government or legal authorities if required by law. We do not sell sensitive personal information, and any sharing of data is done responsibly and within the scope of this Privacy Policy.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Security and Data Retention
We take reasonable measures to protect your data, though no security system is perfect. Information is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have rights over your personal information. These can include the right to access, correct, or delete your data, the right to opt out of targeted advertising, or the right to withdraw consent for certain uses. To exercise these rights, please contact us at support@goncalves.store, and we will respond in line with applicable laws.
International Users
If you access our site outside the United States, please note that your information may be transferred and processed in other countries with different data protection laws.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, you can contact us at support@goncalves.store or by mail at 1190 West Saint George’s Ave, Linden, NJ, 07036, USA